Botfyre is a 100% digital cloud-based Software-as-a-Service ("SaaS") platform. We do not sell, package, dispatch, or ship any tangible physical goods. This policy outlines how digital service delivery, license activation, and subscription fulfillment operate upon checkout.
1. Digital Nature of Service (No Physical Shipping)
Because Botfyre is an online digital technology product, zero physical shipment or courier delivery is involved. No physical packages, postal consignments, or physical media are dispatched to your physical mailing address.
2. Instant Delivery Timeline & Access Provisioning
- Sub-Second Activation: Fulfillment is completely electronic and instantaneous. Upon successful payment authorization by the payment gateway (Razorpay / Stripe), our automated billing webhook triggers immediately.
- Immediate Feature Unlock: Your higher capacity limits (increased document uploads, higher query volume, team seats, and API access) are provisioned directly in your dashboard within less than 60 seconds of payment confirmation.
- Email Confirmation & Tax Invoice: A digital tax invoice and payment confirmation receipt are automatically dispatched to your registered account email address immediately following transaction approval.
3. Delivery Verification & Service Receipt
Delivery and fulfillment are deemed complete when:
- The customer's account profile reflects the upgraded tier status under Billing & Usage.
- The payment gateway delivers a successful transaction receipt via email.
4. Troubleshooting Delivery Issues
In rare circumstances where network latency or browser interruptions prevent your dashboard from updating immediately after payment:
- Log out and log back into your Botfyre account to force a fresh session refresh.
- Check your email inbox and spam folder for the automated payment confirmation receipt from Razorpay/Stripe.
- If your plan status does not update within 15 minutes of payment deduction, please email our support operations desk at support@botfyre.com with your transaction reference number. Our technical team will manually verify and unlock your account within 2 to 4 business hours.
5. Questions & Support
For questions related to service fulfillment or digital access, please contact:
Department: Botfyre Customer Operations
Email: support@botfyre.com
Support Window: 24/7 Monitoring