We value transparent communication with our customers, visitors, partners, and regulators. Whether you have technical queries, billing questions, partnership proposals, or legal notices, our dedicated desks are accessible via the channels below.
Assistance with document ingestion, website widget embedding, or custom API webhook integration.
support@botfyre.com →Questions regarding subscription tiers, tax invoices, GST credits, or enterprise billing agreements.
billing@botfyre.com →1. Operating Hours & Response SLA
- Standard Inquiries: Monday through Friday, 9:00 AM to 6:00 PM IST. Typical email turnaround is within 12 to 24 business hours.
- Critical Infrastructure Alerts: Cloud vector clusters and API gateways are monitored 24/7/365 with automated failover alerts.
2. Grievance Officer & Statutory Compliance
In accordance with the Information Technology Act, 2000, and rules made thereunder, as well as digital payment aggregator compliance guidelines, the name and contact details of our Grievance Officer are set forth below:
Any user grievance submitted to the Grievance Officer shall be acknowledged within 24 hours and addressed/resolved within fifteen (15) working days from the date of receipt.
3. Security Vulnerability Disclosures
If you are a security researcher and believe you have discovered a vulnerability on our platform or API endpoints, please disclose it responsibly by writing directly to security@botfyre.com. We acknowledge receipt within 24 hours and investigate immediately.