Cancellation & Refund Policy

Thank you for choosing Botfyre. This Cancellation and Refund Policy governs the purchase and cancellation of paid subscription plans on the Botfyre platform. Please read this policy carefully before completing payment for any paid tier.

1. Subscription Plans & Digital Access

Botfyre provides cloud-based software-as-a-service ("SaaS"). When you purchase a paid plan (such as Starter, Professional, or Enterprise), service provisioning, resource allocation, and higher vector quotas are unlocked instantaneously upon payment gateway authorization.

2. Subscription Cancellation Rules

3. Refund Policy (No Money-Back Guarantee)

Botfyre does not offer money-back guarantees or prorated refunds for mid-term cancellations.

• Because access to compute, vector embeddings, and large language model retrieval pipelines is provisioned and incurred in real time, fees paid for any current monthly or annual billing period are strictly non-refundable.
• No refunds, credits, or fee adjustments are provided for partial months of service, unused query quotas, or downgrade transitions during an ongoing billing cycle.
• We encourage all new customers to thoroughly evaluate our platform using our Free Community Tier ($0 / ₹0 forever), which includes full access to core indexing and conversational widget features with zero payment commitment.

4. Duplicate or Erroneous Transactions

In the rare event that a technical malfunction causes duplicate charges or an erroneous deduction on your card or bank account:

• Please contact our billing support desk within seven (7) calendar days of the transaction at billing@botfyre.com with your registered email and transaction reference ID.
• Upon verification of duplicate charges, our billing operations team will initiate a direct refund of the duplicate amount via the original payment gateway (Razorpay / Stripe).
• Refunds for verified duplicate payments typically reflect back to the customer's original payment method within 5 to 7 business days, subject to your issuing bank's clearing timelines.

5. Plan Upgrades and Downgrades

• Upgrades: When upgrading to a higher capacity tier mid-cycle, you will be billed the prorated price difference for the remainder of the billing period, and higher quotas will take effect immediately.
• Downgrades: When requesting a downgrade, your current tier remains active until the end of your prepaid period. The downgraded plan and its corresponding lower pricing and limits take effect at the start of the subsequent billing cycle.

6. Contact Our Billing Support

If you have billing inquiries, transaction questions, or need assistance modifying your subscription, our finance and support team is ready to assist you: